Refund Policy

At Qwikro Labs, we strive to deliver high-quality web development services. This Refund Policy outlines the conditions under which refunds may be issued for our development plans purchased through Razorpay.

1. Before Project Kickoff

If you cancel your order before our team has begun work on your project (typically within 48 hours of payment and before the kickoff call), you are eligible for a full refund minus payment gateway processing fees (approximately 2–3%).

2. After Project Kickoff

Once the project kickoff call has occurred and work has commenced, refunds are calculated as follows:

• 0–25% completion: 75% refund of the plan amount
• 25–50% completion: 50% refund of the plan amount
• 50%+ completion: No refund — work completed is non-refundable

Project completion percentage is determined by milestones agreed upon during kickoff.

3. Non-Refundable Situations

• Projects where final deliverables have been approved and handed over
• Delays caused by failure to provide required client materials or feedback
• Third-party costs already incurred (domain registration, hosting, licenses)
• Custom integrations or add-ons purchased separately

4. How to Request a Refund

To request a refund, email us at qwikrolabs@gmail.com with:

• Your full name and order/payment ID
• Plan purchased and date of payment
• Reason for the refund request

We will review your request within 3–5 business days and respond with our decision. Approved refunds are processed within 7–10 business days to the original payment method via Razorpay.

5. Disputes

If you are unsatisfied with our work, we encourage you to contact us first so we can resolve the issue. We are committed to finding a fair solution before any chargeback or dispute is initiated.

6. Contact

For refund inquiries, contact qwikrolabs@gmail.com.